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ProLiant Server May Unexpectedly Reboot and Display Event ID 57 Error Messages – iLO 2 Firmware Version 1.81 (Or Earlier) and iLO 2 Management Controller Driver Version 1.11.1.0 (Or Earlier)

2010/05/07
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HP Document ID: c01802766

When using Integrated Lights-Out 2 (iLO 2) Firmware Version 1.81 (or earlier) and iLO 2 Management Controller Driver Version 1.11.1.0 (or earlier), a ProLiant server may unexpectedly reboot when running Windows Server 2003, Windows Server 2008 or Windows XP. The event ID 57 duplicate sensor error messages may be displayed in the Windows Event Log.

 

In addition, the Automated System Recovery (ASR) message may be displayed in the Windows Event Log.

Information Events 1090 Server Agents bl460c N/A System Information Agent: Health: The server is operational again. The server has previously been shutdown by the Automatic Server Recovery (ASR) feature and has just become operational again.

Furthermore, the following ASR message may be displayed in the Integrated Management Log (IML):

ASR Detected by System ROM Automatic Server Recovery 1 Critical 1

As well as, the event ID 57 error messages may display in the Windows System Event Log because of a timing issue between the Windows Health Driver and iLO 2 firmware Version 1.81 (or earlier).

 

SCOPE

Any ProLiant server configured as follows:

  • Integrated Lights-Out 2 (iLO 2) Firmware Version 1.81 (or earlier)
  • iLO 2 Management Controller Driver Version 1.11.1.0 (or earlier)
  • Windows Server 2003, Windows Server 2008 or Windows XP

RESOLUTION

In order to prevent unexpected server reboots, upgrade to both of the following:

  • Integrated Lights-Out 2 (iLO 2) Firmware Version 1.82 (or later)
  • iLO 2 Management Controller Driver Version 1.12.0.0 (or later)

 

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01802766&prodTypeId=12169&prodSeriesId=3239482

 

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